satisfaction
J.D. Power IQS 2012 – Overall new vehicle quality in Malaysia improved
Results of the J.D. Power Asia Pacific 2012 Malaysia Initial Quality Study (IQS) have been released, and the firm’s analysts have found that overall...
Nissan tops J.D. Power Sales Satisfaction survey
J.D. Power has published the results of its 2012 Malaysia Sales Satisfaction Index (SSI) study, which measures the level of satisfaction amongst new car...
J.D. Power: Increased after-sales satisfaction amongst national car buyers
J.D. Power Asia Pacific has just released the results of its 2012 Malaysia Customer Service Index (CSI) today. The study, now in its 10th...
Proton to implement Oracle’s customer management system
Having engaged the services of Accenture to revamp its Enterprise Resource Planning (ERP) system, Proton is stepping up its efforts at cleaning up its...
Chocolate party for Toyota Merit members
On a Sunday in September 2009, UMW Toyota's CRM Division threw a chocolate-themed party for 55 Toyota Merit members and their family members. The...
Honda Jazz Owners Give Testimonials
The Honda Jazz is a great car, and I am sure at least nine out of ten reading this piece would agree. Its technical...
